Artificial intelligence
AI chatbot for an online store
- Context
- An online fashion store gets the same questions every day about sizes, stock and delivery times, including evenings and weekends.
- Solution
- An AI chatbot on the website and WhatsApp, trained on the catalog and terms of sale. It answers product questions, gives order status and hands complex cases to the team with the full conversation history.
- Technologies
- Generative AI (GPT, Claude or Gemini)
- RAG on the catalog
- WhatsApp Business
- online store integration