AI chatbot development: answer your customers 24/7, on every channel
An assistant trained on your content that gives accurate answers on your website and WhatsApp, qualifies leads and routes complex cases to your team.
Use cases
- 24/7 customer support
- Smart website FAQ
- Lead qualification
- Appointment booking
- Order tracking
In short
An AI chatbot for business is a conversational assistant that answers customer questions using your own content, on your website, WhatsApp or Messenger. Ozapp builds these chatbots for SMBs and enterprises from Belgium, in English, French, Dutch and 50+ other languages. The benefit: instant answers, day and night, and a team freed from repetitive questions.
Your customer service can't keep up with demand
- 01
Repetitive questions
Your team answers the same questions about lead times, pricing or opening hours every day.
- 02
Limited availability
Evenings and weekends, visitors leave without an answer, sometimes straight to a competitor.
- 03
Slow response times
A simple question waits for hours in an inbox or a contact form.
- 04
Unqualified leads
Your sales reps waste time on contacts that don't match your offer.
An AI chatbot that understands your customers and knows your business
We build your chatbot on generative AI (GPT, Claude or Gemini) and connect it to your data: website, FAQ, catalog, terms. It handles most repetitive requests and hands off to a person when needed.
Features
- Answers grounded in your contentWith RAG, the chatbot answers from your approved documents, not guesswork.
- MultilingualIt detects the customer's language and replies in English, French, Dutch or 50+ other languages.
- Website, WhatsApp and socialOne assistant powering your chatbot for website, WhatsApp Business, Messenger and Instagram.
- Connected to your toolsIt looks up an order, books a calendar slot or creates a lead in your CRM.
- Human handoffBased on your rules, it routes the conversation to your team with the full history.
- Analytics dashboardSee what customers ask, how the bot answered and which topics need work.
See it in action.
An interactive demo, right here on the page.
Customer service chatbot: examples by industry
- 01
E-commerce
Answer sizing, shipping and returns questions, and show real-time order status.
- 02
Healthcare & wellness
Share treatment and opening-hours info, and offer appointment slots without going through reception.
- 03
Hospitality & tourism
Answer menu, allergen and directions questions, and take reservations.
- 04
Real estate
Share available listings, qualify the buyer's budget and schedule a viewing.
- 05
B2B services
Explain your offer, qualify inbound requests and pass hot leads to your sales team.
- 06
Public sector & nonprofits
Guide citizens or members to the right information and forms, in several languages.
How we build your AI chatbot, in 5 steps
Step 101
Needs analysis
We map frequent questions, channels and goals (support, sales, bookings).
Step 202
Knowledge preparation
We structure your content (website, FAQ, documents) so the chatbot answers accurately.
Step 303
Design & integrations
We define tone, scenarios, handoff rules and connections to your tools.
Step 404
Testing & sign-off
We test with real customer questions, and you approve the answers before launch.
Step 505
Launch & optimization
Phased go-live, conversation analysis and continuous knowledge updates.
Technology and integrations
- OpenAI
- Claude
- Gemini
- n8n
- Make
- Zapier
- Messenger
- AI models
- OpenAI (GPT), Anthropic (Claude), Google (Gemini)
- Knowledge
- RAG on your website, FAQ, catalogs and documents
- Channels
- website widget, WhatsApp Business, Messenger, Instagram, email
- Tools
- CRM, calendar, payments, e-commerce platform, ticketing
- Automation
- n8n, Make, Zapier, custom APIs
- Security
- GDPR compliant, hosted on European servers, you keep ownership of your data
AI chatbot FAQ
Another question? The simplest way is to talk: 30 minutes, no commitment.
An AI chatbot is a program that chats with your customers in writing, on a website, WhatsApp or Messenger. It uses generative AI to understand freely worded questions and reply naturally, based on your company's information, instead of following a rigid decision tree.
ChatGPT is a general-purpose assistant that answers from public knowledge. A business chatbot uses the same kind of model, but it stays within your approved content, speaks in your brand voice, connects to your tools (orders, calendar, CRM) and hands off to your team whatever it shouldn't handle alone.
No, and that isn't the goal. The chatbot handles most simple, repetitive requests so your team can focus on complex or sensitive cases. It transfers the conversation to a person according to your rules, with the full history, so customers never have to repeat themselves.
It says so instead of making something up. We configure it to answer only from your approved content. When a question is out of scope, it offers a handoff to your team, a callback or a form. Those questions show up in the dashboard so we can expand its knowledge.
Yes. We deploy your WhatsApp chatbot through WhatsApp Business, alongside your website, Messenger, Instagram and email. Customers message you on the channel they prefer, and the same assistant replies with the same up-to-date information. All conversations land in a single view for your team.
Our chatbots support 50+ languages. For Belgian companies, we usually set up English, French and Dutch, often Arabic too. The chatbot automatically detects each customer's language and replies in that same language. You don't need to rewrite your content in every language yourself.
It mainly depends on your content and integrations. A chatbot answering from your website and FAQ can be ready quickly. A project connected to several tools and channels requires more testing. We start with the most frequent questions, then expand. You'll find the exact timeline in your quote.
The price depends on the number of channels, languages, conversation volume, integrations with your tools and level of customization. We don't publish fixed prices because every chatbot is custom-built. After a free 30-minute consultation, you receive a detailed quote within 24-48 hours.
Works well with…
Artificial intelligence
AI agents & automation
Agents that process the requests your chatbot collects, directly in your tools.
Artificial intelligence
AI voice agent
The same level of service over the phone, with an AI receptionist.
Development
Web development
A fast, search-friendly website built to host your chatbot and convert visitors.
What if your website answered customers, even at night?
Try our demo, then let's talk about your chatbot. Free 30-minute consultation, quote within 24-48 hours.