General Terms and Conditions of Sale

These General Terms and Conditions of Sale (GTCS) govern the contractual relationship between Ozapp SRL and its clients for the provision of development, digital marketing and artificial intelligence services. Any order implies unreserved acceptance of these GTCS.

• Development of AI solutions (chatbots, voice agents, automations)
• Web and mobile development
• Digital marketing services (SEO, advertising)
• Consulting and audit in digital transformation

The purpose of these GTCS is to define the rights and obligations of the parties in connection with the sale of services offered by Ozapp SRL, including:

2.1 Prices are stated in euros (EUR) exclusive of taxes. Applicable VAT will be added at the rate in force.

2.2 A 30% deposit is required upon signature of the quote. The balance is payable according to the terms set out in the quote.

2.3 Invoices are payable within 30 days of the invoice date, unless otherwise agreed.

2.4 In the event of late payment, late-payment interest at the statutory rate shall apply by operation of law.

3.1 Delivery deadlines are stated in the quote and start to run upon receipt of the deposit and of all necessary materials.

3.2 Deadlines are provided for information purposes only. A reasonable delay may not give rise to cancellation of the order.

3.3 Delivery takes place by making the source code available, deploying to a server, or transmitting the deliverables, depending on the nature of the project.

4.1 The number of revisions included is specified in the quote. Additional revisions will be invoiced.

4.2 Any significant change to the initial scope will be subject to a contract amendment revising the price and deadlines.

5.1 Intellectual property rights are transferred upon full payment for the service.

5.2 Ozapp SRL retains the right to mention the completed work as a reference.

5.3 The tools, frameworks and libraries used remain subject to their respective licenses.

6.1 Ozapp SRL undertakes to exercise all due care in the performance of its services (best-efforts obligation).

6.2 Ozapp SRL's liability is limited to the amount of the service concerned.

6.3 Ozapp SRL cannot be held liable for indirect damages (loss of data, loss of profit).

7.1 In the event of termination by the client before delivery, deposits already paid shall remain the property of Ozapp SRL.

7.2 Work already carried out will be invoiced in proportion to the progress of the project.

8.1 These GTCS are governed by Belgian law.

8.2 In the event of a dispute, the parties undertake to seek an amicable solution before initiating any legal proceedings.

8.3 Failing an amicable agreement, the courts of Liège shall have exclusive jurisdiction.